FAQ

Shipping & Delivery

Signs are shipped United States Postal Service 2nd Day Priority, or UPS unless otherwise requested. Your sign will normally ship within 2 to 5 business days for both Stock Signs and Custom Signs. Products listed as "in stock" on the web site mean that the components and supplies are in stock to begin creating your particular order. Since we have literally thousands upon thousands of combinations of colors, we hand-make your products upon order.

 

 

Privacy & Security

 

We don't sell or release your info to anyone.

 

​Ordering

 

Signs are available in several background and letter color choices. Frame colors on signs with white or dark backgrounds usually match the background color. Frame colors on signs with cream or cream crackle backgrounds usually match the letter colors or are a complimentary color of our choice.  Call us if you have questions or want colors not listed.

Signs 

 

Jones Rustic Sign Company Signs are made for indoor display only.  Our signs are made with real wood and water based paint.  When the sign is exposed to the outside elements the wood sign will deteriorate over time.   The signs hold up well on a covered porch that is protected from the weather but it is best when  the signs are displayed indoors.

Our popular “Crackle Painted” boards cannot take any type water or high humidity.  The Crackle board is first painted with a black base, then we paint a crackle emulsion on the board.  This emulsion is reactive with water based paint.  When  we paint the top coat with paint the board crackles.  Do not put crackle boards where they can get wet.   Do not put something like a hot cup of coffee on top of the crackle paint.

Damaged or Incorrect Items  

 

Sometimes signs will get damaged in transit. If something is misspelled please contact us right away. Please contact us at Mitch@jonesrusticsigns.com or 888-643-1695 and we will replace your sign at no cost to you.